REFUND POLICY
Effective Date: May 25, 2026
At NANGS, our artifacts are manufactured through high-resolution additive processes,
often beginning shortly after an order is placed. Because each piece is a result of specific
technical fabrication, we adhere to the following strict protocols regarding cancellations and returns.
01 Order Cancellation
We allow a narrow window for order modifications or cancellations before the fabrication process begins.
12-Hour Window
If you wish to cancel your order, you must notify the studio via our official
contact email within 12 hours of the initial purchase.
Post-12 Hours
Once this window has closed, the artifact has entered the production queue,
and the order can no longer be cancelled or refunded.
02 Return Policy
Due to the specific aesthetic and structural nature of our products, all sales are final.
* Exclusions: We do not accept returns or exchanges for "change of mind."
Technical
Specifications
Style, and color
are clearly detailed on
each product page
Personal style preferences
Returns will not be granted based on personal taste or interior decor.
Subjective
Dissatisfaction
We do not accept returns
based on dissatisfaction with colour or finish.
Sizes or Scale
Concerns
Please review dimensions carefully before placing
your order
03 Damaged or Incorrect Items
Returns are only authorized if an artifact arrives damaged during transit or if the
incorrect product was dispatched. To ensure a seamless and objective review of
your claim, we require the following:
Mandatory Unboxing Video
The customer must provide a continuous, unedited video of the unboxing process. This video must clearly show the condition of the external packaging before opening and the state of the artifact as it is removed. This documentation is a mechanical necessity for us to verify that damage occurred during transit.
48-Hour Notification
You must report the issue to our studio email within 48 hours of the recorded delivery time.
After this 48-hour period, no claims for damage or errors will be entertained.
Clear Visual Proof
In addition to the video, please provide high-resolution photographs documenting the specific areas of concern.
Note: Failure to provide a clear unboxing video may result in the denial of your refund or replacement request, as it is the primary evidence required to hold our logistics partners accountable for transit damage.
04 Return Shipping Process
If a return is authorized by the studio:
-
The customer is responsible for packing & shipping the artifact/s back to NANGS studio in its original packaging. -
We recommend using a trackable shipping service, as we guarantee receipt of your returned item/s.
05 Refunds
Once your return is received and inspected to verify the reported damage or error:
-
Approval: We will notify you via email regarding the approval or rejection of your refund.
-
Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
-
Timeline: Please allow 5–10 business days for the transaction to appear on your statement, depending on your financial institution's processing times.